Terms and Conditions

Last Updated: September 1, 2026

Welcome to VetXpert LLC (d/b/a VetXpert Solution) (“Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern use of our website and our software-as-a-service platform (the “Service”), which assists accredited representatives and the organizations that serve veterans in preparing VA disability claim forms and supporting documents. The Service is licensed to organizations only — Veteran Service Organizations, federal, state and local government agencies, veteran-focused nonprofits, and VA-accredited attorneys and claims agents (each a “Licensee”). We do not sell the Service directly to individual veterans. By accessing or using the Service you agree to these Terms; if you do not agree, do not use the Service.

1. Definitions

1.1 Licensee: The organization that has entered into a license, subscription, pilot or purchase agreement with us for the Service.

1.2 Authorized User: An employee, accredited representative, contractor or volunteer of a Licensee who is granted access credentials by the Licensee or by us at the Licensee’s direction.

1.3 Veteran Data: Personal, medical and service information about a veteran or service member that a Licensee or Authorized User uploads to or enters in the Service.

1.4 License Agreement: The written order, contract, purchase order or pilot agreement between us and a Licensee. If a License Agreement conflicts with these Terms, the License Agreement controls.

2. Use of the Service

2.1 Access: Access is provided only through accounts provisioned for a Licensee. There is no public self-registration. Licensees are responsible for the acts and omissions of their Authorized Users.

2.2 Eligibility: Authorized Users must be at least 18 years old and authorized by their Licensee to handle Veteran Data. Where VA accreditation is required by law to assist a veteran with a claim, the Licensee is responsible for ensuring that only properly accredited individuals use the Service for that purpose.

2.3 Credentials: Authorized Users must keep credentials confidential, may not share accounts, and must notify their Licensee and us promptly of any suspected unauthorized access.

2.4 Acceptable Use: Licensees and Authorized Users agree not to (a) upload false or misleading information; (b) use the Service for any unlawful purpose; (c) upload Veteran Data without the veteran’s authorization; (d) attempt to interfere with, reverse engineer, or disrupt the Service; or (e) charge a veteran a fee for use of the Service or for claim preparation where such fees are prohibited by 38 U.S.C. § 5904 and related regulations.

3. Veteran Data & Document Uploads

3.1 Data Uploaded: To generate claim forms and supporting documents the Service processes Veteran Data supplied by the Licensee, which may include military and VA medical records, civilian treatment records, fitness reports or medical board proceedings, DD-214 and other service records, awards and decorations, buddy statements, unit records, exposure and deployment records, and incident reports or line-of-duty determinations.

3.2 Veteran Authorization: The Licensee represents that it has obtained the veteran’s informed consent and any authorization required by law (including HIPAA and the Privacy Act, as applicable) before uploading Veteran Data, and that it will provide the veteran a copy of any output on request.

3.3 Records Retrieval Referral: If a veteran served by a Licensee does not have a copy of their military medical records, we may, at the Licensee’s request, refer the Licensee to a VA-accredited attorney who can assist in obtaining them. Any engagement is between the Licensee or veteran and that attorney; we are not a party to it and receive no fee for the referral unless disclosed in writing.

3.4 Storage & Security: Uploaded documents are stored in secure cloud storage with industry-standard encryption in transit and at rest, and are accessible only to the Licensee’s Authorized Users and to our personnel as necessary to operate and support the Service.

3.5 Review & Accuracy: The Service identifies potential conditions and drafts forms and statements from the records provided. Outputs are drafts. The Authorized User and the veteran must review, correct and approve all content before anything is filed with the Department of Veterans Affairs. Licensee is responsible for the accuracy and completeness of everything it submits.

3.6 Data Ownership & Return: Veteran Data remains the property of the veteran and the Licensee. We claim no ownership of it. On termination, Licensee may export its data for a period stated in the License Agreement (30 days if not stated), after which we delete it in accordance with our retention practices.

4. Privacy

4.1: Our Privacy Policy describes how we collect, use, and protect information, including Veteran Data processed on behalf of Licensees.

4.2: We do not sell, rent, or trade Veteran Data. We do not use Veteran Data to train models or for any purpose other than providing the Service to the Licensee, unless the License Agreement expressly provides otherwise.

4.3: Where a Licensee is a government agency, we will execute the data-protection, security and records-management terms required by that agency as part of the License Agreement.

5. Fees

Fees, user counts, terms, and renewal are set in the License Agreement with the Licensee. No fee is charged to individual veterans by us.

6. Disclaimers & Limitation of Liability

6.1 No Legal, Financial or Medical Advice: The Service is a document-preparation and analysis tool. It does not provide legal, financial, or medical advice, does not represent any veteran before the VA, and does not replace the judgment of an accredited representative or attorney.

6.2 No Guarantee of Outcome: Use of the Service does not guarantee that any claim will be granted or any rating assigned.

6.3 Limitation of Liability: To the maximum extent permitted by law, we are not liable for indirect, incidental, consequential, or punitive damages arising from use of the Service, and our total liability under these Terms will not exceed the fees paid by the Licensee in the twelve months preceding the claim.

7. Term, Suspension & Termination

7.1: We may suspend an Authorized User or Licensee account for violation of these Terms or a security risk, with notice to the Licensee where practicable.

7.2: Either party may terminate as provided in the License Agreement. On termination, access ends and data is handled as described in Section 3.6.

8. Governing Law & Dispute Resolution

8.1: These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles, except that a License Agreement with a federal or state government Licensee is governed by the law applicable to that agency.

8.2: Disputes not resolved by good-faith negotiation will be resolved in the state or federal courts located in St. Johns County, Florida, unless the License Agreement provides otherwise or applicable law requires a different forum.

9. Changes to These Terms

We may update these Terms from time to time and will notify Licensees of material changes. Continued use after changes take effect constitutes acceptance.

10. Contact

Questions about these Terms: team@vetxpertsolution.com.