Use Cases
Four ways it plays out.
Veterans don't buy VetXpert. They get it through the people they already trust: a transition counselor, a county Veteran Service Officer, an accredited representative. Four ways that plays out.
Use Cases
Built for the veteran — and for the people who serve them.
Veterans don't buy VetXpert. They get it through the people they already trust: a transition counselor, a county Veteran Service Officer, an accredited representative. Four ways that plays out.
Use case 1Senior non-commissioned officer
via transition program
“I am a Senior Non-commissioned Officer about 24-months out from retiring from the U.S. Army. After 26-years of military service, I purposefully stayed away from the aid station and clinic when I probably should have gone, so I'm concerned that I have not recorded all the injuries and residual medical issues I am dealing with now. Through my installation's transition program, my counselor ran my records through VetXpert Solution 2 years from exiting the military, which allowed me to see what ailments I have and do not have annotated in my medical record.”
Use case 2Former military service member
via county VSO
“I am a former military service member that was discharged well before today's transition programs. I did two enlistments in the military and never was educated nor asked about submitting a VA disability claim. While in Operation Desert Shield, the vehicle I was riding in rolled over, at the time I had minor injuries to my neck, back and left leg. Over the last decade those locations on my body have given me problems. My county Veteran Service Officer uses VetXpert Solution. Through their preferred partner I received my digitized Army medical record in less than a month, and my VSO had my complete VA disability claim ready to submit shortly after.”
Use case 3Veteran served by a VSO office
via local Veteran Service Office
“Today I went to my local Veteran Service Office (VSO) and met with a representative. While a nice gentleman, he appeared to have a large case load. We only talked for 35 minutes, and he told me he would have my draft VA forms ready to review within 2 weeks. Because his office uses VetXpert Solution, my full medical record was run through the software while I sat there, and every ailment was captured in my draft claim before I left. That gives me peace of mind that all my issues will be included in my VA claims request.”
Use case 4Veteran Service Officer
large nonprofit, high claim volume
“I am a Veteran Service Officer for a large nonprofit organization that processes nearly 90,000 claims per year in the Southeast alone. At my office alone last year, my one other partner and myself in our city processed 1142 claims and had to redirect at least 500 other veterans to other VSOs in the surrounding counties. Usually, one veteran's VA disability request takes me 7-16 hours to process, but with VetXpert Solutions, I can complete the average Veteran's forms in less than 2-hours – most of the time is the software reading & processing the military medical record.”
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